We are sorry that this is the case. Please contact sales@barista-cats.com and we will do everything in our power to make this right.

We are sorry that this is the case. Please contact sales@barista-cats.com and we will do everything in our power to make this right.

Unfortunately we do not offer shipping outside of the UK, but we plan to in the future.

We strive to give you the freshest coffee possible and all our coffees are hand roasted to order and dispatched the day of roasting. Please give us at least 2 days to process your order and you can expect 3-5 business days for Royal Mail to deliver. We have noticed due to Covid-19 that the Royal Mail times have increased slightly, we apologise in advance for this.

No of course not! You can cancel or amend anytime, please email sales@barista-cats.com we’d be happy to help you.

No, postage is calculated by weight at checkout, however if you spend more than £25, the postage is on us (up to 10kg in roasted coffee weight).

Very! We hand roast every bag to order and dispatch the same day!

Due to Royal Mail strike action on 9, 11, 14, 15, 23 & 24 December there will be delays to our usual delivery timelines. Orders from 12 Dec onwards will be sent first class tracked, however please note that due to Royal Mail strikes your order may not arrive before Christmas. We will continue to dispatch our orders as quickly as possible but delays in the post are beyond our control. Thanks for your understanding.

We strive to give you the freshest coffee possible and all our coffees are hand roasted to order and dispatched the same day. We roast Monday - Friday (excluding bank holidays). Orders received after 12pm on a Friday will be processed on Monday.

Royal Mail 1st Class 1-2 days delivery aim.

Royal Mail 2nd Class 2-3 days delivery aim.

Parcel Force - Next Working day delivery (Mon to Fri only).

Items will be posted to the shipping address received during the checkout process.

Roasted coffee shipping charges:

Parcels up to 3 kg will be sent via Royal Mail and the price will be calculated during checkout based on weight.

Parcels over 3 kg will be sent via Parcel Force or DPD. (Contact us if you require confirmation).

Unfortunately at present we do not offer shipping outside of the UK, but we plan to in the future.

Barista Cats refund policy is in line with the Sale of Goods Act 1979 (as amended) whereby if an item is faulty and returned within a reasonable amount of time a full refund will be provided. Cancellation rights on subscriptions will be refunded within 30 days.

If for some reason you receive the wrong order or the items are damaged please let us know as soon as possible so that we can make it right or provide a refund in line with our refund policy.

As it’s our mission to provide the freshest coffee to our customers, when orders arrive we get to work straight away, so unfortunately we do not provide refunds if you change your mind on roasted coffee food products.

We will acknowledge complaints within 5 working days where we will advise the customer on the time and process of how it will be resolved.

Barista Cats is committed to meeting its obligations under the Data Protection Act of 1998. Barista Cats will take due care in the collection and storage of any sensitive data.

Barista Cats take credit and debit card orders from most major cards. All of our transactions are processed through the following gateways:

Stripe.com: MasterCard & Visa

Paypal.com

Subscriptions must be ordered on their own as the postage is included in the price. They are sent via Royal Mail. We will aim to deliver your subscription in the first week of every month. Your regular delivery will take effect the month following the order. For example if you order in mid-Feburary, you will receive your first order in the first week of March.

Coffee is a product of nature and naturally air dried when the cherry's are picked. This means that foreign objects can find their way into the coffee sacks from the moment they are picked to the moment they are roasted. Roasting machines have devices that eliminate foreign objects from the beans and once the coffee arrives on our premises, it is also goes through quality checks, however, the occasional object can sometimes be missed. We advise all of our customers that purchase our coffee, in particular in beans, to check their coffee prior to grinding it as this could damage your grinder. We therefore disclaim any liability in the event of any damages incurred due to foreign objects found in coffee.